We believe in great customer service. But don't take our word for it. Have a look at what some of our customers have said about our products, our service, our reliability - and those thoughtful little touches that go such a long way. We're convinced that customer feedback is vitally important to maintain our high standard of service, so do please get in touch with your comments - even (and especially) if you're not happy with something.
Was impressed by your website after googling several others. Got everything I need as a beginner, and more! Will definitely come back for more when I'm a bit more experienced and know what else I might require
We ordered Xmas gifts from Yogamatters. We were all delighted with the products especially the discount on the sticky mats. The range of colours is brilliant, the elephant bags enhance the product, KidneyKaren was a popular buy especially for cold drafty halls, which we have all experienced. So, take advantage of the teachers discounts and keep Yogamatters thriving, the quality of the products cannot be beaten. So if you have a new student don't direct them to supermarkets, buy the best from Yogamatters.
Good morning, Received book today, thank you very much. The tea was such a lovely touch that I wanted to message you to let you know how grateful we were. We're actually completely out of teas at the moment and so it was actually a moment of genuine excitement to see a couple of bags of yogi tea in the package. Sometimes in life you do little things for people, hoping that they make someone happy and you rarely find out if it had the desired effect. This rambling message was just to let you know that, yes. People can be very touched by tiny gestures of kindness. Whilst I'm writing this anyway. The book was exactly what I was looking for. I will save your shop as a favourite seller and likely visit again in future when finances allow it.
Thank you so much for your help. Have now placed my order. Thank you also, for your voicemail and for the way you have made everything so easy for me. I have to say that I think you are the easiest company to deal with - a real joy! It is wonderful to have you there and it is a great service. Thank you so very much again.
compellingly nice on the telephone, website extremely well organized and easy to use...a breath of fresh air!! Shanti
I just wanted to say thank you for such wonderful customer service. The hassle with the shipping company was handled in a timely and friendly way. The order was delivered quickly after speaking with Yogamatters regarding the issue. I look forward to continuing to shop at Yogamatters where there are such great products and service.
Great site. Timely delivery and excellent customer service. Always my first port of call when I need anything. Thanks!
Dear Sir/Madam, I just wanted to express how impressed I have been with 'Yoga Matters' concerning the recent delivery of my 'Prana Sutra Pant'. The swift delivery speed, and e-mails letting me know the progress of my order I really appreciated. The packaging was excellent, and I really liked the inclusion of the complimentary tea sachets: a lovely touch indeed. The product itself exceeds all my expectations: truly luxurious, and incredible value for money. The 'Sutra Pants' are extremely well made, and very comfortable. I will be buying more very soon. Thank you for a terrific shopping experience.
I wanted to leave some positive feedback. I called yesterday to check on my order, and found out that it was running late. I mentioned to the lady on the phone that I was hoping to have the package by the weekend. She was very friendly, and said that she would call the warehouse to expedite it. I received the goods a day earlier than expected (today), and am very happy with both the service and the products.
Thank you so much for your excellent service, my order was delivered quickly and I am very pleased with the items I ordered
Thank you so much for your quick response and the refund! Perfect service! Best wishes from Berlin
I just wanted to say a big thank you for how my recent orders have been managed. As a trainee yoga teacher on an amazing journey, I have acquired a fair few things by way of props for my restorative yoga and books and CD for my vinyasa. When a big package turns up as it did this morning, I think the way you communicate when the delivery will be here, and the fact on each occasion the delivery has arrived well within that time is fantastic. I hope that I may serve my future students as well as you have served me! Thank you.
I just wanted to thank you for the great service. After Royal Mail lost my original order you quickly and kindly replaced it with another- which I received today! Thank you so much for a great service.
Thankyou for continuing to provide such a wonderful offer of Yoga products and providing a great service for the yoga community.
I bought a yoga bag for my daughter who lives 300 miles away so it was very useful to be able to order and for Yogamatters to mail to her direct. She says she is very pleased with the bag. I've always had good service and good quality from Yogamatters.
Very easy and user friendly. Thank you.
LOVE YOGAMATTERS. Quality, customer service, great delivery rates to France. Everything. Keep doing what you're doing x
I liked that you have a "collection" option for product delivery. I also really liked the range of products on the web-site. Will definitely come back soon.
Have used Yogamatters before and know I will receive a fast efficient service.
I took advantage of your 12/12/12, but I was also happy with previous purchase from you and your general very good reputation
Thank you for your excellent customer service, your quick response and agreeing to rectify the problem I had so swiftly is appreciated. I am very happy with the solution and particularly pleased I do not have the inconvenience of returning goods and the delay this may have had on me receiving Christmas presents.
Hi Yogamatters I just want to thank you for the lovely stuff you sent last week. It is all beautiful and my classes are very much enriched by the comfort and colours. Wishing you all very well Aoife
I have used yoga matters in the past as I am a British Wheel of Yoga Teacher. The products are good and company reliable.
You're always professional and lovely to deal with. Great website too.
Thanks a lot for your excellent service.
I always use you - service is great and good choice of products.
I received my order today. True to yogamatters, excellent work, again. You never disappoint.
I'm a bit of a computer-phobe but I found the website easy to navigate & the ordering process straight foward.
Customer service is why I shop at Yogamatters because you're all so helpful!
I wanted to write to you yet again to thank you for the tremendous service you provide and the quality of your products. i have just received my §rd order from you and am delighted with all the items. The tracking system is very useful so you can be prepared or forewarn colleagues if you are going to be away and like myself had the order delivered to my work address. I love my yoga equipment from yourselves and the fact that I can colour coordinate it all. I find it very restful when practising instead of mixing and matching colours which for me would busy my mind. Thank you again.
Thoroughly pleased with my choice but was guided well by the team at Yogamatters - so thank you! Also the delivery time was TWO days, amazing! So thanks for that too.
Thanks for your great service. I ordered a Manduka Pro-lite mat earlier this month and was very impressed with the communication and the delivery by standard courier. I received a text the night before to confirm the delivery time the following day. That day another confirmation text to confirm the exact time (and delivery driver name! Even an opportunity to change the date at the last minute). It arrived as promised and on time. Very professional and very impressive indeed! Congratulations on a great service.
Very happy all these years (from 2003), both with the quality and with the customer support, and the shipping and everything. Keep up the good work!
I got back Monday from my month away and received the ropes a couple of days thereafter as requested. Perfect timing! Thank you so much for all your help with this matter, and thank you to the entire team.
I have only recently your terrific site, which I must say, is a very diverse and professional affair, with a universal appeal.
I've brought from Yogamatters for years now and the website gets better & better. Also, on few occasions when I need to speak to a human being, the staff have been super helpful. Thanks!
What a pleasure to visit you site and shop - easy with range of products .Thank you!
I asked a question via email. Response was quick, succinct and helpful. Thanks.
i found your website easy to use , i like it that you don't have to be a member and have to create a password to order if you don't want to. i like the history of the company it was interesting and well written.
Arrived today! AMAZING Service- incredibly responsive- thanks again guys! xxxxx
Your website is easy to use and gives good relevent information on the products.
Many-many thanks for your wonderful service, care, flexibility and speed!!! Got it all here in Russia thanks to your help (and to my husband who brought it over:) Once again, thank you very much for accomodating me and making special delivery arrangements.
The service from yogamatters is first-rate. First time I have purchased from them and they seem to care about their customers.
Hello, I just want to say what a brilliant service you provide. Easy website to work through, sort out orders quickly, and your delivery through DPD is exceptional. Been given an hour slot to be available for delivery meant I could attend a class this morning and be back in time to receive my parcel, how simple is that. The quality of my Orla Kiely yoga mat is excellent, I look forward to trying it out tomorrow. Thank you.
Thank you very much for quality products and service. Will definitely use again :)
Once again I'm impressed by the quality of goods and the fast delivery service with Yogamatters. I will certainly use them again.
Die Mattentücher sind gerade angekommen. Vielen Dank!!! Das ging ja echt schnell!!! Bis zum nächsten Mal.
Thought I should let you know I received my yoga mats yesterday and wanted to say Thank You for a great service from enquiries to delivery.
I just received the exer balls! Expected to receive them on Wednesday so that was a great surprise to receive them early! Thanks guys for the perfect cooperation!!! I will surely recommend you and surely purchase soon again from you! And of course you have an excellent feedback from me!
easy to use website, good prices and ethical company, all good stuff to get the equipment I need to start my yoga business thanks!
Nice, clear and easy to use site = makes me happy to use it.
If you are second guessing making a purchase with yoga matters, I would advise you to take the plunge! Their delivery service is absolutely outstanding, as is their customer care.
I had contacted customer services via email and they were extremely helpful in responding to my inquiry. Thanks
I've used the Yogamatters website from time to time over several years now and have always been impressed with the quality of service and merchandise. When I've called you, you've all gone above and beyond the call of duty. So, when I went to the Yoga Show on Friday I was prepared for good service. But you went beyond good - excellence in product quality, fantastic books (and I said I wouldn't be buying any!), super-helpful staff and an oasis of calm in an environment that was anything BUT zen like calm. So, I just wanted to say 'Thank you'.
I was so pleased with your customer support. Many thanks! I will recommend your site to all my friends.
You're victims of your own good service - I'm getting used to you delivering almost before I've placed my order!
Just want to thank you all at Yoga Matters for excellent service as always, and again this week. Al your work is greatly appreciated by 'us lot out here'! 7* as always
I was recommended Yogamatters by the Sivananda Centre in Putney. Your website is really easy to use and navigate and you have a great selection of stuff. Thank you!
I have never found a yoga company that has simply has everything under one roof! You clearly research the market thoroughly in order to offer the widest range of choice I have ever come across. It is always so exciting shopping with Yogamatters and so simple to order with you. I enjoy receiving your email updates which have good quality topics covered.
Really impressed with the website after searching for travel yoga mat as I'm abroad regularly. Bought everything BUT a yoga mat (sticking to the devil I know)and looking forward to receiving the goods, especially cushions. Wld be grateful to receive a yoga book on your May special offer if still in stock. Clarity and setting out is fantastic with amazing variety of products- you guys clearly love what you do. Thanks again x
I'd also like to say what a fabulous website you have with a plentiful supply of EVERYTHING yoga! Happy Birthday to you! May you continue for many, many years to come!
Out of all the suppliers we work with, Yogamatters is by far the most effeicient and such a pleasure to work with. We're starting to move more of our yoga orders to your company now.
I didn't complete the order as I realised your shop was only 20 min drive from my house so I poped in yesterday and bought my bolster. I would like to say what a warm and welcoming shop you have! With friendly and helpful staff. I will be visiting u again in the near future. Thanks, karl
I received my order on Wednesday and was absolutely delighted with the efficient service, particularly as I only placed the order on Monday evening. I will certainly be passing on details re your website to all my yoga friends
Your service is amazing. I will certainly check out your website regularly
Helle - Denmark
You are a great company, like your website and your customer service, and I come back to you again an again!
I just want to say that I have been extremely impressed with the level of customer services from yoga matters; your customers obviously 'matter' to you as well :-) Give yourself a pat on the back!
It's good to know there are real people behind your (good) website!
I have just received my order - very fast delivery - in time for my first class tomorrow - thank you very much. Enjoyed the touch of the teabags in the box Will definitely be back to use your on line shop again.
Wow - placed my order on Wednesday morning - a very helpful member of your staff phoned me almost immediately to query something in my order - within an hour I had recived an e-mail to say my order had been dispatched & I received it on Friday - thats what I call service! I wish a lot more companies would take a leaf out of your book.
I think your customer service is excellent and that is rare to find these days. My new consignment of blocks arrived ahead of time. I telephoned to say that I had made a mistake in my online order ( I ordered the wrong colour blocks) and your representative very kindly stepped in and changed the product at the warehouse. I am delighted with the service you offer and will recommend you to all my students.
You are very caring and honest company, quick to deliver and satisfy your customers at all times. Best service ever, very punctual, excellent quality products
My Neti Pot arrived today, quite fast all the way to Argentina, and it arrived in good packaging, I have tried it and I am very pleased, thanks again.
Thank you for a very quick and efficient service. The item was of good quality and exactly what I expected. It also arrived before it's delivery date.
Excellent service and very efficient. Also l loved the fact that there was no quibble about the replacement (for a faulty item). Superb customer care. Thank-you and well done Yoga Matters!
I have to say you have the best customer service I ever come across...
Just wanted to say thanks for the excellent customer service- really appreciate your many attempts to contact me & sort out re-delivery. Thank you !
Fantastic website. It is hard to find a good selection of yoga materials in Ireland and I love being able to get such great products from you. They always arrive promptly and if ever there is a problem it is dealt with quickly. Keep up the good work.
This was the only place that I could purchase a 2 m mat without paying over the odds.
Thanks a lot about your cooperation and your really fast response to my order.One of the reasons that I prefer you from any other e-shop is that the last 8 years nothing has changed to the quality of services you are offering.Just a visit to your shop years ago convinced me that yogamatters reflects a yogic-spirit and people working there really loved what they are doing-always very helpful Thanks a lot.
On a more serious note, may I complement you on your customer service. It is really refreshing to deal with a company that still manages to offer that personal touch.
Hello Paul and the Yogamatters Team I've just read your journey. I've just started teaching again (after a long time away and two children) and received my first order of blocks and straps not too long ago from you. I was really pleased with everything and having read your journey I'd say I'd be really proud if I was the one standing on your mat (as opposed to in your shoes-as they'll be somewhere else!) Blessings and peace, Leigh
Your service is outstanding and I am very pleased to be a customer
The packet has arrived. Everything looks perfect! Consider me an happy customer, I'll be shopping here soon again.
F. Di Leandro
I choose Yogamatters for all my needs as a teacher as you seem to have everything I need! great website, very easy to navigate and very clear. I live nearby and whenever I have popped in you are always incredibly friendly and helpful. Namaste.
I have received my 4 blocks from you, and incredibly quickly. In fact, the whole thing was easy as pie. So thanks.
I ordered blocks from you before and they were great - you also have a clear and fair system for wholesale orders - the more you buy, the more you save. Thanks.
please pass thanks on regarding the usage of your site to promote teacher’s workshops. I did a recent workshop … and i’m sure that it really helped it to sell out by being chosen for selection in this area of your website... It’s really great that your company helps promote us folk like this!
Namaskaram! We would like to send you our thanks and gratitude for your support at OmFest, our charity event held on March 14th. You helped to raise £180 for the charity Gingerbread. We know that the funds will be put to good use at the centre.... Thanks once again for your support! Love & blessings Jill & Deb
Thank you, you should set yourselves up as an industry standard in quality customer service!
Just wanted to say thanks - got the order very quickly, it didn't have masses of packaging and was exactly what I wanted.
More importantly though, have a wonderful Christmas time. I wish you all the best for Yogamatters and yourself. Please keep up your good work. I genuinely enjoy shopping with Yogamatters, and every member of the team I have ever spoken to has been tremendously helpful, courteous and efficient.
The 'Drops of Nectar' CD is wonderful. I can't actually do anything at the moment - recovering post op. However, I did a lot of Nadi Shodhana Pranayama (alternate breathing) in hospital which helped a lot... I was amazed that you had everything on the website that I had seen! I have spent the last two days shopping from the internet full time and that site of yours is refreshing and is stocked! Just wanted to say how impressed I am! Order placed on Sunday, arrived today. The mat bag is perfect and I can't wait to use the DVD! Thank you for the Yogi teas - a lovely touch!
Sarah - Beyond hope
I would just like to say thank you for the speedy delivery of the yoga mat I ordered yesterday, via telephone. I received it this morning, I could not believe it, that is what I call a superb service.
Thanks so much. Parcel arrived this morning! I am very impressed by Yogamatters and will recommend to all my yogic friends!
We received your post today. The book and incense are wonderful. Your service is very efficient and we will certainly use yoga matters for all our yoga needs.
Michael Mc I
Everything got well to Switzerland and I didn't even have to pay customs! Thank you, I love your stuff and I am very satisfied with your service!
I don't know if you ever need testimonials about your products but I think your travel yoga mat is brilliant. I bought it in October last year before backpacking around South America for 6 months and am still using it now that I'm home. I've been using it at least 4 times a week and it's still as strong as ever, with no visible wear at all. It was easy to keep clean and turned any floor however suspect looking, into my own little yoga practice space. I have recommended it to quite a few yogis along the way and will definitely do so again. Thanks for helping me keep my practice going. It was something I really didn't want to lose touch of while I was away.
Thanks a lot! You do great work. We don't have such great stuff in Germany so you are the best way to get it! :-) And what I really appreciate is, that you have fair shipping...which is not normal from the UK!
Anna Celia S
I would like to thank you for a great, speedy and reliable service.
I wanted to thank you for your good service: yesterday the package arrived, and there were even some nice tea bags included! Very kind of you!!!
You brought a smile on my face today. What a lovely surprise to not only see the beautiful chakra bookmark but to see 2 of them! And some lovely goodies as well. Many thanks indeed and I will come and shop again soon
Thanks guys for a great service... I just received my mat, DVD and incense.... the mat is perfect and I can't believe I got it for such a bargain ;o)
Wow.... What service! Thanks so much, ordered on Sunday, arrived on Tuesday all ready for today's class. If only everyone else was half as efficient.
Every time I go on the Yoga Matters website I buy something, I think it's a combination of my ever growing passion for Yoga and some kind of subconscious pulse that emanates from your page and entices me to buy. I have to, I can't resist, I don't want to resist, I want to buy, buy, BUY!!!!!!! I just figured that a website that gets me this excited needs to be told.