Order tracking
Delivery times quoted are for guidance only and are not guaranteed (unless specifically described as such).
In the UK, parcels sent via courier usually take 1-3 working days from the date of despatch to arrive. Please inform us within 21 days of placing your order if the goods have not been delivered. Although we may still be able to trace your items after this time we will not consider claims for lost items after this period. Parcels sent via Royal Mail usually take 2-5 working days from the date of despatch to arrive. If your package has not turned up after this time, and you have not received a card, it is often worth checking with your local mail delivery office in case they are holding it for you (for example if it does not fit through your letterbox). We are obliged to wait 15 working days (3 weeks) from the date of despatch before Royal Mail will acknowledge a missing item as lost. If your parcel does get lost in the post, we will reship or refund after this time period.
