January/February 2012:
We are looking for a buyer & stock controller to work alongside our busy customer services team. Although prompted by maternity leave, it is a permanent position, 3 days per week, based at our North London premises near Turnpike Lane N8.
Ideally you have commercial buying experience and are passionate about yoga. Your ICT skills are excellent. Customer service experience and language skills are a bonus. You love a challenge and would relish the chance to work in a busy environment regularly reprioritising daily tasks in a bid to get the best out of yourself and the day!
The full job description appears below. The salary is £27,500 ( 3 days pro rata = £16,500)
If this sounds like the job for you please email your CV and a short covering letter highlighting why you think you have the skills and experience we need to lj@yogamatters.com
The deadline for applications is 3pm, Friday 10th February. Interviews will be held at the Yogamatters office in London on Thursday 16th February.
Job description: Buyer & stock controller with Customer Service
This is a three days per week job within our purchasing team. You work very closely with our Purchasing Manager, Sarah, and report to Paul Walker (re buying) and Abi Myles (re customer service).
Aims
The aim of the role is to contribute to the success and overall development of Yogamatters through the effective management of our stock and purchasing systems. This role will directly link with the customer service team by supporting them in offering excellent service through helpful and authoritative advice, accurate order taking and processing and efficient follow on service.
Main areas of responsibility
1 Purchasing stock
Using the automated purchasing module of Micommerce (our retail management system) on a daily basis, you issue purchase orders for all routine stock purchases. You place manual orders for the larger consignments of imported goods. Your objective is to maximise the level of SKUs in stock and to minimise the number of orders awaiting stock, whilst keeping overall stock levels within the targets set.
You monitor delivery lead times and keep the estimated delivery dates in Micommerce (and therefore online) as accurate as possible.
You maintain excellent relationships with our suppliers, whilst ensuring that we obtain the best possible value for money, appropriate credit terms, compensation for faulty goods and so on.
You liaise with your colleagues:
• warehouse team regarding large deliveries.
• customer service team about out of stock lines/major deliveries.
• marketing about anything newsworthy or interesting.
• everyone for product feedback, suggestion, training and news.
• webmaster about new lines, product specifications and anything else relevant to our online presence.
• the finance team about funding of orders, supplier payments etc.
On delivery, you are responsible for ensuring the stock is booked into Micommerce accurately and in a timely fashion. You manage pricing and labelling as appropriate, and liaise with customer service about display in the shop or with fulfilment about storage in the warehouse. Discrepancies and damaged goods are taken up with suppliers. You check that products are promptly and correctly presented online (assisting with their creation in Micommerce as relevant).
2 Pricing & margins
Maintaining and developing our price structure at retail, wholesale and distributor levels is key and ensuring the correct margins are achieved is central to your role. You examine the relevant sections of the monthly Management Accounts to troubleshoot margins and take protective action.
3 Product range development
In addition to maintaining the existing catalogue, you are responsible for developing our range and existing product improvements.
4 Stock takes
You organise stock takes as required, including full stock takes at the financial year end and after six months.
5 Purchasing administration
There are a number of daily, weekly and monthly routines to be followed, including:
• Keeping purchase order lists up to date.
• Checking and coding of invoices.
• Reconciling invoices in Micommerce.
• Calculating the value of goods in transit.
• Analysis of stock valuations.
6 Customer service routines and administration
Working with the customer service team you will:
• Answer customer enquiries by email, ‘phone and face to face in our shop.
• Take and process customer orders in Micommerce.
• Carry out daily and weekly administration routines.
• Work closely with the fulfilment team checking orders prior to despatch, and assisting with stock questions, address queries and so on.
Please note that our premises are meat free.
