May 2009: German speaking Customer Service person required
Yogamatters is looking for a fluent German speaker to join our friendly Customer Service team based in North London. The post is currently 80% of full time or 32 hours per week. The salary is dependent on skills and experience and up to £20,000 per annum pro rata. The position is currently vacant and you must be able to attend an interview in London on Wednesday 8th July. If you are based overseas we wil interview you online to begin with (via Skype video link). The closing date for applications is Monday 29th June.
You love yoga and have excellent computer and communication skills. You are well organised and have experience of customer service and have excellent written and spoken English and German language skills. You are hard working and can cope with pressure and multi-tasking. Any sales or marketing experience will be helpful.
Please send adam@yogamatters.de a short email in German explaining why you would like to join our team, along with your CV and cover letter in English. You are also welcome to pop in to our shop (32 Clarendon Road, London N8 0DJ) for an informal visit anytime (we are open Monday to Friday 10am – 5pm).
Brief job description:
The aim of our Customer Service team is to offer our customers an excellent service through:
• Helpful and authoritative advice
• Accurate order taking and processing
• Efficient troubleshooting
In addition to customer service based tasks there are some administrative tasks and a responsibility to one another to follow routines and systems and contribute to the overall development of Yogamatters.
Main areas of responsibility
• Answering customer enquiries (in person, by 'phone, by email) particularly for German speaking customers
• Taking and processing orders
• After sales service
• Shop work (stocking up/labelling/tidying etc)
• Daily/weekly/monthly admin routines
• English/German translation work
Yogamatters is a meat-free workplace.
