Work With Us
As the UK’s top online retailer of yoga-related products, Yogamatters is an exciting and inspirational place to work. The Yogamatters team brings a wide range of wonderful products to fabulous yogis all over the world and is delighted to support ordinary individuals like you and me in their extraordinary journey towards health and wellness.
Yogamatters’ head office is based in North London, UK and is the home for our Buying, Finance, Marketing and Customer Service departments. Everyone at Yogamatters works together to create a fantastic team dedicated to delivering a reliable, exceptional level of quality and customer service.
We recognise that our customers have come to expect the highest standards from Yogamatters over the years and we’re committed to growing and expanding in all areas of our business to maintain our established reputation in the yoga world.
We’re therefore always on the lookout for the perfect people to join our team. If you have an interest in health and wellness and are highly motivated and experienced in any of the above listed areas, we’d love to hear from you.
If you are interested in joining our team, please send us your CV with a covering letter outlining any relevant experience to email@example.com.
We look forward to hearing from you.
The Yogamatters Team
Customer Service Advisor
Are you our next Yogamatters Customer Service Advisor?
From yoga clothes to mats, props, books, gifts and dvds Yogamatters are proud to be the largest supplier of high quality, affordable yoga equipment and clothing serving the UK and further afield. Based in North London, we are continually growing from strength to strength and are in the process of moving into our next development phase. If you are passionate about yoga, lead a healthy lifestyle and want to join us during this exciting time, this is the role for you!
We are on the lookout for a positive and enthusiastic team player and ideally YOGA TEACHER (or regular practitioner) to come and join our team. The purpose of the role is to deliver an exceptional customer experience which is at the core of what we do. You will be representing Yogamatters to our customers over the phone, email and face to face in our North London premises, as well as at industry events.
Job description and person specification:
The aim of the role is to contribute to the success and overall development of Yogamatters, offering our customers a high quality service through helpful and authoritative advice, order processing and service. You are passionate about people and yoga, calm under pressure and not fazed by working in a busy retail environment. Multi-tasking is something that you enjoy and you are as enthusiastic about working as part of a team as you are about taking responsibility for getting your individual jobs done. You’re a keen online shopper and pick up new systems and procedures with ease.
Even when the heat is on (like in a hot yoga class!) you recognise that service with a smile is important and you strive to portray this at all times.
Reports to: Customer Services Team Leader.
As this role is central to the daily running of Yogamatters you will work closely with your CS colleagues and also need to liaise with the fulfilment, purchasing and finance departments on a regular basis.
Main areas of responsibility:
- Core responsibility to be first to answer phone, and where required redirect calls
- Answering customer enquiries by phone, email, and face to face in our office in a timely and friendly manner
- Taking and processing customer orders via our in-house retail management system (Magento)
- Liaising with our courier services to resolve delivery problems
- Providing after sales service and advice
- Keeping our ‘shop’ and office tidy.
- Make outbound call to customers
Key team administration responsibilities and liaising with other departments:
- Following daily, weekly and monthly administration routines
- Looking after courier claims and maintaining accurate customer records
- Liaising with the warehouse team, assisting with stock questions and handling address queries
- Working alongside the purchasing team keeping customers updated on new and out-of-stock products
- Ensuring all payment issues and queries are dealt with in a timely manner with the accounts team
Hours: This is a part- time /flexible position based on a 25 hour week between. Hours are 9am to 5pm Monday to Wednesday. This role also is required to provide cover for team holidays at which time hours will flexible to Monday to Friday 9am – 5pm. This would usually be no longer than a two week period and advance notice^ would be provided. This would take place a maximum of 8 weeks in the calendar year.
Salary: We offer an annual starting salary of £18,500* rising to £19,000* after successful completion of your 6 month probationary period and upon demonstration of core CS competencies. A further salary review will take place on your one year anniversary, where you have the potential to achieve £19,500* if you have demonstrated the required level of competency in all areas mentioned above.
Benefits: 20* days holiday per annum (pro rota) plus bank holidays, generous Yogamatters staff discount scheme, regular staff lunches, and a positive approach to training and development.
Application deadline: 5pm, 3rd February 2017
Interview date: TBC & ASAP
Start date: ASAP
To apply for this position, please email your CV & covering letter with the position you are applying for in the subject title, telling us why you’re the right person for the role to: firstname.lastname@example.org Due to the high volume of applications we receive, we will only be able to contact candidates who are shortlisted for interview. We will contact successful candidates for interview after the closing date for applications. *Salary and holiday listed above are annualised and based on FT hours (40 hours per week). Salary and holiday will be pro rota based on 25 hour week. ^ Advance notice for holiday cover – it is envisioned 4 weeks noticed would be provided however this may not always be possible. Our goal would be to give minimum 2 weeks.
- Application deadline: Open
- Interview date: TBC (January)
- Start date: TBC
Internships (1 month - 12 months)
We’re also on the lookout for 2 interns; one to join our marketing team and one to join our buying team. If you come from a business, marketing, branding or fashion background, this is a great opportunity for bright, sparky and ambitious individuals to gain experience in a thriving online retailer.
Graphic Designer / Illustrator (Part-time / Freelance)
- Application deadline: Open
- Interview date: TBC
- Start date: TBC