1. Security
2. No quibbles guarantee
3. Privacy statement
4. Terms and conditions
5. Yogamatters contact details
6. Purchasing from Yogamatters
7. Payment options
8. Order confirmations
9. VAT & duty
10. Delivery
11. Damaged or defective goods
12. Non Delivery
13. Returning goods/cancelling your contract
14. Business customers

<<return to top>>

1 Security
Shopping with us is safe - guaranteed. Yogamatters use bank-approved software called Actinic Catalog. Actinic Catalog uses 128-bit encryption for secure credit card processing, which is approved by leading banks. We will take all reasonable steps to protect your personal information and are responsible for any breach of security unless this is due to our negligence or wilful default. Don't forget that the web isn't a dangerous place to shop if you use common sense. We are pleased to conform to Safebuy's rigorous Code of Practice which is the only such code approved by the UK Office of Fair Trading.Safebuy code of practice

• The risk of using your card on a reputable site is no greater than using your card in a shop or restaurant.
  
• Credit card companies protect you the buyer: If unauthorised transactions are charged to your account you can request a refund from your credit card issuer.
  
• Buying on-line is as safe as buying by mail order. If you feel confident to buy by phone, fax or mail, you should be confident to buy from Yogamatters. Your rights are the same. In the UK, you are covered by the Sale of Goods Act 1979 and the Trade Descriptions Act 1976. If you receive faulty goods you have the right to a full refund.
  
• Yogamatters is a real physical store and warehouse - and you can meet us at yoga events around the UK.
  

We offer other ordering methods. If you do not wish to order online you can order by phoning +44 (0)20 8888 8588, faxing +44 (0)20 8888 0623 or emailing orders@yogamatters.com

For your security Yogamatters is accredited through the Safebuy Assured scheme (membership number 505503) backed by Trust UK.

<<return to top>>

2 No quibble guarantee
At Yogamatters we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so we have a 'no quibbles guarantee'. If for any reason you are unhappy with your purchase you can return it to us in its original condition within 30 days, and we will issue a full refund for the price you paid.

You can always return items if they are defective. Our returns policy is set out in formal terms below. If you have any comments or queries about our guarantee, email customerservice@yogamatters.com.

<<return to top>>

3 Yogamatters privacy statement - data protection
We promise that we will never give or sell your details to anybody or any company, anywhere, anytime. We will only use customer data for legitimate business purposes.

We do not send random marketing emails to personal email addresses (spam).

We capture information about you by direct means only (eg when you order or submit enquiries). When you order or submit enquiries to Yogamatters you are agreeing to the use of your personal information for the following purposes:

• to fulfil our agreement with you, including administering any accounts, processing and obtaining payment
  
• to inform you (by mail, telephone, e-mail, or otherwise) about our products and services which we consider may be of interest to you
  
• for fraud prevention and detection
  
• for the administration of any competitions you may enter

You have a right to see any personal information which is held about you upon written request. We are not responsible for the data policies or procedures or the content of web sites linked to Yogamatters.com

Our web site conforms to the requirements of the Data Protection Act, 1988.

If you have any comments or queries about our privacy policy, email customerservice@yogamatters.com.

<<return to top>>

4 Terms and conditions
In order to comply with the European Union (EU) Directive on Distance Selling, our Terms & Conditions must be agreed to before your order can be processed. These terms and conditions for the sale of goods govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. You may have other rights granted by law and these Terms and Conditions do not affect these. Your statutory rights as a consumer are not affected.

<<return to top>>

5 Yogamatters contact details
Yogamatters is the trading name of Yogamatters Limited, a company registered in England (number 4221996). Our registered office is 32 Clarendon Road, London N8 0DJ, UK. You can telephone us on + 44 (0)20 8888 8588 or fax us on +44 (0)20 8888 0623. Our office hours are Monday to Saturday 9.30am - 5.30pm.

If you have any compliments or complaints about our products or services email customerservice@yogamatters.com.

<<return to top>>

6 Purchasing from Yogamatters
The minimum order value for online orders is £10-00p

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes other than those stated in our Privacy Statement (above) without asking your consent and you may request that your details are removed from our system by writing to us.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your credit card payment will be deducted prior to sending the goods ordered. This will usually be within 24 hours of the goods being dispatched. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price.

<<return to top>>

7 Payment options
Yogamatters accepts Visa, Mastercard, Switch and debit cards and uses a secure payment system. Cheques can be mailed to us made payable to Yogamatters Ltd - please print out your order and send with payment. Please allow seven working days for cheque clearance. Generally payments for goods will not be taken more than two days before the expected shipping day.

Orders placed via our website are invoiced in pounds sterling (ie £ or GBP). The prices shown in Euros (€) are for information only and are approximate: The actual amount you will be charged will vary depending on your bank or card’s current exchange rate

<<return to top>>

8 Order confirmations
You will receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order. Invoices are sent by post to the purchaser's address or sent with the goods. In the unlikely event of us being unable to fulfil your order or part there of, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method by which the payment was made.

<<return to top>>

9 VAT & duty
The prices shown on the product pages include UK VAT (where applicable) at a rate of 17.5% (VAT No. GBR 774 4258 06). VAT is deducted automatically in the shopping basket for non-EU customers. Local taxes & duties for those outside the EU are the responsibility of the shopper or recipient in the country of destination.

<<return to top>>

10 Delivery
Please see the delivery page.

<<return to top>>

11 Damaged or defective goods
We endeavour to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us as soon as possible if there are any problems so that we can arrange for their collection at no cost to you. Damages and shortages must be notified within 3 working days of delivery. Please retain all documents and packaging. We will at our option replace the goods or refund monies paid by you.

<<return to top>>

12 Non Delivery
Please inform us within 21 days of placing your order if the goods have not been delivered. Although we may still be able to trace your items after this time we will not consider claims for lost items after this period.

<<return to top>>

13 Returning goods/cancelling your contract
You have the right to cancel the contract and receive a refund, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within fourteenworking days starting from the day after the goods are delivered to you. You must return the goods to us at your cost and we advise you to insure the goods adequately. If returned products are lost we will not be liable for them. If you have not returned the goods within 14 days of cancellation, or if you request it, we can collect the goods from you at your cost. Note: If you request us to arrange for a courier collection we are unable to specify the collection time (although it is usually in the afternoon) and someone needs to be present when the courier comes.

If you wish to cancel, please write to us at the address below. We require all cancellation requests in writing, within 14 working days starting on the day after you receive the goods from us. Alternatively fax us on +44 (0)20 8888 0623 or mail customerservice@yogamatters.com We will refund the total amount of money paid by you for the goods, less any collection costs, within 30 days from the day on which we receive your notice of cancellation in writing. Refunds for valid claims will be made via the same method of payment as used to place the order.

Returns to: Yogamatters Ltd, 32 Clarendon Road, London N8 0DJ, UK.

Please be sure to include the following details with all returns: Your name, daytime telephone number, order number, and the reason for the return.

<<return to top>>

14 Business customers
If you are a business or if the goods are used wholly or in part for business purposes we will not be liable to you for any business loss including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability will be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For us performance time is not of the essence. You will not export any goods purchased from us in contravention of United States of America export controls.

If you have a credit account with us payment is due in the number of days specified in the invoice. If payment is not received within 30 days of the date of our invoice we may charge interest for late payment calculated daily at 4% above Barclays Bank base rate both before and after judgement.

Please be aware that the Distance Selling Regulations do not apply to Business Customers.

<<return to top>>

We are advised to advise you to print a copy of these Terms & Conditions for your reference.